The purpose of the Level 2 Certificate in Customer Service is to provide learners with the underpinning knowledge of customer service, the legislation relating to the customer environment and the relationship between customer service and brand. Learners are given the opportunity to develop their knowledge and skills in delivering an exceptional customer experience including communication skills, making a good impression, dealing with customers in a variety of situations and to be able to resolve customer service problems.
Active IQ Level 2 Certificate in Customer Service (603/2800/9)
- Provided by Pegasus Training Ltd
Pre-requisites
Not a CIMSPA member?
If you or your organisation work in sport and physical activity then a CIMSPA membership or partnership is for you
