Raise awareness and provide practical advice to increase workforce confidence and knowledge, to engage with and support disabled people and those with long-term health conditions.
The eLearning module covers 6 topics:
– Inclusive customer service
– Perceptions of disability
– Legislation and reasonable adjustments
– Effective communication
– Good practice for serving people with specific impairments and health conditions
– Creating a welcoming and accessible environment.
Completing the course can help to ensure everyone plays their part in creating a welcoming environment for disabled people.
