Endorsed Training Directory

Conflict and aggression are frequent issues faced in the leisure industry, as customers often have high expectations, varied needs, and experience strong emotions. As a service provider, it is crucial to handle such situations competently and professionally, while also safeguarding your well-being and your organisation’s reputation. Whilst incidents of violence are rare, it is important to be prepared and be confident in your actions. This program has been developed to equip you with the necessary knowledge and skills to effectively handle these challenges.